The service recovery include the exterior service recovery and the internal service recovery.

This paper elaborates the connotation and necessity of internal service recovery,analyzes the problems and causes in the process of service recovery from the levels of management model,organization structure and staff training,and then tries to present some relevant strategies of hospitality internal service strategies.

The service recovery include the exterior service recovery and the internal service recovery.

Construction and tactics of service recovery model;

The Moderating Role of Relationship Quality on Service Recovery Performance;

Toward Customer Complaints: Service Recovery and Organizational Learning;

This paper analyzes on the service quality of library and the features of evaluation standard, and based on the new thought of service quality evaluation, advances some tactics of the service remedy and the concrete operating techniques.

A good service remedy can make unsatisfied readers become loyal readers,therefore established a good reputation of the library.

Library service remedy is an important part of the system of library service,which is of great significance to the realization of the function of library.

To meet characteristics of collaboration service\'s structural relationship,a collaborative service model was studied,which is divided into internal and external service models.