1.
Logistics Based Service Recovery on Service Profit Chain;
基于服务利润链的物流服务补救策略
2.
Research on Service Failure and Service Recovery From Relationship Perspective;
服务失败和服务补救研究的关系视角
3.
Service Failure Attributions and its Impact on Service Recovery Effects;
服务失误归因对服务补救效果的影响
4.
An Empirical Study on the Impact of Failure Types and Relationship Types on Service Recovery Expectations and Effects;
服务失败、关系类型对服务补救预期及补救绩效的影响
5.
Research on Logistics Service Recovery System Based on Service Profit Chain;
基于服务利润链的物流服务补救体系研究
6.
The Research of Service Failure and Service Recovery of Chinese Commercial Banks;
我国商业银行服务失误及服务补救研究
7.
The Causes of Service Failure in Retail Trade and Its Services Recovery Tactics;
零售业的服务失误归因及服务补救策略
8.
Customer Behavior of Service Recovery in Non-Monopolies Service Industry of China;
中国非垄断服务业服务补救中的消费者行为
9.
Research on Service Recovery and Its Strategies Based on Service Profit Chain
基于服务利润链的服务补救及策略研究
10.
Application of remediation service strategy in nursing work
服务补救策略在护理工作中的应用
11.
Study for Service Recovery Strategy on Airline Company Overbooking;
航空公司机票超售服务补救策略研究
12.
The Service Recovery Effect Evaluation in Power Marketing;
电力市场营销中的服务补救效果评估
13.
Ezhou Power Company Marketing Services Remedial Management Research;
鄂州供电公司营销服务补救管理研究
14.
The Moderating Role of Relationship Quality on Service Recovery Performance;
关系品质对服务补救效果的调节作用
15.
Service Recovery: The Important Way to Rebuild Customer Satisfaction;
服务补救:重建顾客满意的重要手段
16.
Toward Customer Complaints: Service Recovery and Organizational Learning;
面向顾客投诉:服务补救和组织学习
17.
Empirical Study on the Impact of Service Recovery on Customer Loyalty
服务补救对顾客忠诚影响的实证研究
18.
Service Recovery Management in Customer Satisfaction Project
客户满意工程中的服务补救项目管理