1) complaint intention
抱怨意愿
1.
Although many factors influencing consumers\' complaint intention have been proved by researchers,relationship between consumers and service provider is rarely considered.
本文引入关系规范的概念(共有关系规范,交换关系规范),通过实验的方法探究其对消费者的抱怨意愿及潜在动机的影响。
2) complaints
[英][kəm'pleint] [美][kəm'plent]
抱怨
1.
The paper has made detailed analysis on readers complaints about contexts,origin,functions and cultural management,from which we can see to them clearly that the complaints are objective problems that cannot be avoided.
对读者抱怨的涵义、产生、作用、管理等方面进行阐述,让人们更加清楚地认识到抱怨是无法回避的客观现实问题,也是补救服务活动中缺陷的良好信息来源。
2.
By means of an open-ended questionnaire,the present study makes an investigation of the attitudes towards complaints of three groups of students,i.
本研究以敞开式问卷的形式对中美两国的三组学生(美国的本族语学生、中国的英语专业学生和非英语专业学生)对抱怨这一言语行为的态度进行了调查,具体分析他们怎样看待抱怨,在抱怨的情境、抱怨的对象以及抱怨的方式等问题上有何异同。
3.
The policy-makers of an enterprise ought to treat the Cutomers Complaints carefully and clairvoyantly and then turn the complaints as a challenge into an opportunity of making money.
企业应当将顾客的抱怨转变为获得顾客忠诚、新产品开发的机会。
3) complaint
[英][kəm'pleɪnt] [美][kəm'plent]
抱怨
1.
Politeness Strategies for the Speech Act of Complaint in Chinese;
汉语抱怨言语行为的礼貌策略
2.
We surveyed the complaints from outpatient and emergency treatment and analyzed the existing problems in our management.
调查门、急诊病人的抱怨资料 ,结合管理中存在的问题进行分析 ,强调医院管理者要把病人的抱怨放在心上 ,有针对性地改进自己的工作 ,尤其注重服务质量的改善和提高。
3.
Findings show that when complaining in English,the complaints produced by CLE differ from those by native speakers not only in qua.
本文以敞开式问卷对中美两国三组学生(英语专业、非专业、及美国本族语学生)的抱怨言语行为进行了调查,具体分析他们在抱怨策略、用词等方面的差异,结果表明英语专业学生在用英语抱怨时,与本族语学生的抱怨话语不仅有质的区别,还有量的差异,他们不能根据受抱怨者的身份和地位调节抱怨的参数。
4) customer complaint satisfaction
顾客抱怨处理满意度
1.
This paper examines the relationship between customer complaint satisfaction and customer loyalty based on justice theory in the context of mobile communication service industry.
以移动通讯服务业为背景,在公平理论的基础上对顾客抱怨处理满意度和顾客忠诚之间的关系进行了实证研究。
补充资料：抱怨
心中不满，数说别人不对；埋怨：做错事只能怪自己，不能～别人。
说明：补充资料仅用于学习参考，请勿用于其它任何用途。
参考词条