1) perceiving web service quality
感知网站的服务质量
2) Perceived website quality
感知网站质量
3) service-percepting quality
服务感知质量
4) perceived service quality
感知服务质量
1.
Research on relationship between perceived service quality and customer satisfaction in B2C environment;
B2C环境下感知服务质量与顾客满意度的关系研究
2.
On the Interaction of the Customer s Perceived Service Quality and the Customer s Satisfactory Loyalty;
顾客感知服务质量与顾客满意忠诚之互动关系
3.
Through literature review,this paper expounds the concept,intension and measurement of perceived service quality,and reviews the study on the relationship between perceived service quality and customer perceived value as well as customer satisfaction.
本文通过对大量文献进行回顾及追踪,对感知服务质量的概念、内涵以及测量方法进行了阐述,并对感知服务质量与顾客感知价值、顾客满意的关系等方面的研究进行了述评,最后对感知服务质量理论的概念及理论框架研究、量表研究、跨文化研究以及研究方法的改进等的研究趋势进行了探讨。
5) Service Quality Perception
服务质量感知
1.
The Factors of Influencing the Service Quality Perception to Individual Internet Bank;
个人网上银行服务质量感知影响因素研究
6) Website Service Quality
网站服务质量
1.
Empir-ical studies draw the conclusion that the four factors of B2C website service quality allhave a positive impact on consumer purchasing intention, and the sequence in degreeand size is as following: website usability, website empathy, website interaction andwebsite appearance design.
基于此,B2C企业应该找出影响顾客购买意愿的网站服务质量关键要素,并根据各要素重要程度大小制定有针对性的改进措施,从而提高网站整体服务质量。
补充资料：服务质量控制规范(见服务提供)
服务质量控制规范(见服务提供)
service quality control specifications:see service delivery
f廿叭叼zhiliang kon卑higu相n服务质.控制规范(se币ce甲ality~司见服务提供。
说明：补充资料仅用于学习参考，请勿用于其它任何用途。
参考词条