1) customer perceived service quality
顾客感知服务质量
1.
It is proved that employee satisfaction has positive impact on the customer oriented service behavior, and customer oriented service behavior has a positive relationship with customer perceived service quality, and customer oriented service behavior impacts the five dimensions of service quality in different ways.
数据分析结果表明,员工满意与员工顾客导向服务行为存在相关关系,员工顾客导向服务行为与顾客感知服务质量总体水平存在相关关系、与服务质量五个维度的相关性不同,得出了员工满意度通过影响员工服务行为导向来影响顾客感知服务质量的结论。
2.
, the relationship among customer perceived service quality, customer satisfaction, customer repurchase intension, customer service switching intension,etc.
通过实证与定量研究的方法 ,对服务管理学科中的前沿问题 ,即顾客感知服务质量与顾客满意、顾客重购意愿和顾客服务转换倾向的一系列问题进行了研究 ,并得出了许多有益的结论。
2) consumer's perceptions of telecommunication service quality
顾客感知电信服务质量
3) Service quality apperceived by customer
客户感知服务质量
5) customer justice perception
顾客感知的服务公平性
1.
This type of behavior is called customer citizenship behavior, whose prime antecedent is customer justice perception.
其中,旅行社顾客感知的服务公平性是影响顾客公民行为的根本因素。
6) service-percepting quality
服务感知质量
补充资料：服务质量控制规范(见服务提供)
服务质量控制规范(见服务提供)
service quality control specifications:see service delivery
f廿叭叼zhiliang kon卑higu相n服务质.控制规范(se币ce甲ality~司见服务提供。
说明：补充资料仅用于学习参考，请勿用于其它任何用途。
参考词条