The customer service model of the bank has also gone through the change from the traditional single hidebound model to the incorporate network, all-sided electronic use in finance, call center and the current integrative customer service center.

Construction of knowledge push system in customer service center of enterprise;

The system of electric power corporation s customer service center;

Research on application of GIS to customer service center and its implementation;

Implement on Power Distribution Management System for Call Center;

On the basis of analyzing the major problems in the existing railway call centers, instructed by the theory of the advanced customer relationship management, utilizing the technology of Data Warehouse, Data Mining and WEB-GIS, and referring to the three layers of client/server, the paper puts forward an improved construction program of the railway call center.

At last, the paper puts forward a practical solution scheme of the strategy — the internet call center of electricity.

Setting up client service center and building harmonious hospital patient relationship;

This paper presents the new services of IP used in power system,including IP net phone,vedio conference system,IP video monitor and client service center based on IP.

The key to build client relationship management is to set up a client service center.