The paper considers that how to define the key customers and how to monitor their behaviors are important measures to manage them effectively, and that adding up idea output factors in the course of transportation service is an effective way to increase market influence for the railway freight enterprises.

Decision-making methods like evaluating customers, clustering customers and deciding key customers are able to help logistics firms to constitute customer strategies and draw long-term plans, which eventually improves the strength of the firm in essence.

Research on the CRM of national bank based on online banking;

The Research and Design of CRM System Based on Web;

Importance of CRM for China s Communication Special Network;

Discussion on customer relationship management in hospital;

The clustering analysis research in the customer relationship management;

The resistance and success factor of constructing customer relationship management;

The application of the data mining technology based on customer relation management;

Seven misunderstandings of customer relation management;

Research the Customer Relation Management of HF Corporation;

Study On Customer Relation Management (CRM) & its Application in Real Estate Corporation;

The construction of Call Center aims to advocate customer relationship management (CRM).

The paper analyzes the feasibility of introducing CRM into e-government,and finds out some problems in the construction of e-government based on the principles of CRM.