This paper points out that the hotel should take correct attitude to guests complaint and the moral spirit is the basic foundation of dealing with the hotel complaint,and introduces the important significance of strengthening the ethics construction for the hotel complaint.

A Discussion on the Loss of the Staff in Restaurants;

Eec-efficiency & Economical Benefits in The Tourism Sector -Experiences from a Spanish Hotel Chain;

Simply analysing on the application of environmental psychology in hotel design;

Based on the model of the international mainstream standard for hotel quality services and by connecting with the characteristics of hotel industry,this paper has built up a preliminary theoretical model for hotel quality services.

Star-rating standard for tourist hotels is a banner of the development of China s hotel industry, and its revision and execution foreshow the developing trend of the hotel industry.

Benchmarking can inspire effectively the initiativity,positivity and creativity of the staff in hotels,and improve the staff study ability.

With the enormous changes of customer demand,traditional Chinese hotels gradually expose quite many problems in service such like backword hardware facilities,irrational resource allocation and low software service,etc.

To achieve and maintain the dominant position, hotels have to focus on the better perception of the service quality a.