The content of this paper is designing completely IT operations and maintenance service support system,and implementation of support system with roles with the purpose giving an example to Chinese corporation.

Research on application of operation service management standards in colleges and universities;

Research and practice of operation service system in colleges and universities;

In the future,the comipition in ITI will must to be more fierce,but the sharp integration of ITI maybe bring a new opportunity,it is the Running-Maintain Services(hereinafter referred to as the "RMS") for the intelligent transportation systems that was built in the passed ten years.