of supply & marketing of Laigang improves t he quality service standards unceasingly, establishes standard contents of quality service, they are to serve with care before sale, with enthusiasm in sale, with s incerity after sale, and to insist on the quality principle, change concept, imp rove service, build up the great concept of whole trend and integrality before, in and after sale.

The evaluation of service standard of library will change equally with the changes of evaluation standard of collection quality and the retrieval quality.

And to control the service quality,the service organiza- tion must start from such aspects as the staff management,the service standard,the service process design and regulation of customers expected service quality so as to guarantee customer .

This paper tries to differentiate the background and social function of electric reading room and internet-bar respectively,and puts forward the service orientation of electric reading room in higher educational institufion.

As the initiating of the plant engineering consultants system,in order to persistently,scientifically develop the trade of plant engineering consultants,in this study,the mainly existent problems were raised from the points of basing of national macroscopic management system,service orientation of trade of plant engineering consultants and themselves of consultants and supervision companies.

The paper explained foundation of service orientation for books reading on the basis of academic of service orientation and distinction,reading service quality and efficiency to strengthen university libraries reading.

Moreover,a mechanism of location service was proposed,.