The paper considers that how to define the key customers and how to monitor their behaviors are important measures to manage them effectively, and that adding up idea output factors in the course of transportation service is an effective way to increase market influence for the railway freight enterprises.

Decision-making methods like evaluating customers, clustering customers and deciding key customers are able to help logistics firms to constitute customer strategies and draw long-term plans, which eventually improves the strength of the firm in essence.

Research on the Polices of the Logistics Cost Based on the Key Customer Value;

This Paper,based on the definitions of correlative concepts,customer satis faction,and perceived effect and so on,deduce the function of customer satisfact ion,customer perceived effect and key customer value firstly,and then discusses the waves among customer satisfaction,perceived effect,logistics service level a nd the logistics cost.

At last, the mend measure of customer value, based on the key customer value, is discussed.

Based on the interactive perspective of customers and enterprises,this paper analyzes the key dimensions of customer knowledge,and proposes the framework to identify the key customer knowledge source based on three aspects of customer knowledge value,the customer’s apiration to share knowledge and the enterprise’s capability to absorb customer knowledge.