Connotation,theory framework and application of customer collaborative innovation;

Simply analyzing on the customer resource management of the postal savings;

Research on customer temporal sequence association rule mining method;

Challenge of gas stations: how to retain clients;

New Explanation on Nature of Clients and Internalization of Clients;

Railway Client Service Center——Call Center;

Programming of OPC Client by Using Custom Interface Based on Delphi;

A study of clustering analysis and clustering algorithm for client in data mining;

The application of the analyzing model for consumer relationship value;

It tries to improve original apriori algorithm and take the improved one to construct an individualized Cyber space that can meet the different consuming requirement of every consumers .

In the E-Bank trade,we should concentrate to protect consumer s rights in the aspects of safety,privacy,knowing what happened,fair deal and acquiring reasonable indemnities etc.

The result of the survey,by means of principal components analysis and ridge regression analysis,shows that the major factors which influence customers evaluation of banking service and the option for foreign banks are as follows: staff members service attitude,individual quality,skills and professional level etc.

For logistics enterprises,customers are the profit pool;staffs mean the property;suppliers grant the guarantee of technology.

With the advent of the era of knowledge economy and the trend of economic globalization, there is increasingly fierce competition in the enterprises, whose critical success factor and the profits come form their customers.