Relationship marketing from the view of Customer Relationship Life Cycle is essential for tourism service providers to establish long relationship with tourists.

This paper summarizes the results and the present research situation of the influence factors of customer lifetime cycle both home and abroad,points out the shortage and problems and proposes the research design in the future,based on which hoping that we could do farther research on the formation mechanism and the calculation method.

Based on the model, a Markov process model is established to analyze the dynamic development of customer relationship, through which the quantitative computation method of customer relationship lifecycle value (CRLV) is obtained.

The customer relationship life cycle based concept of CRM;

The presentation of customer relationship life cycle theory gave a great influence on the enterprises which were in service-(economic) time.

First, this model provides the method of find the cut-off points of customer relationship life cycle stage.

The AHP is applied to determine the relative weights of RFM variables in evaluating customer lifetime value.

Based on Customer Lifetime Value and Customer Loyalty,a customer segmentation model has arisen.