Human resource management in overseas hospitality industry has been developing rapidly since the 1980s.

The paper introduces the experience on reception work to those visiting people, and state that good work on the said reception may serve the highway network construction.

Objective Through good reception service for patient complaints to improve the quality of medical service in outpatient department,and thereby to increase patients satisfaction.

Data analysis of examine on the dishware disinfection in the reception departments with responsibility for bigness movement;