Human resource management from respective of emotion work

The article reviews the research term, the definition’s origin and development, the dimension theories, the scales, the antecedents, the strategies, the consequences and the mechanisms of emotion work, also points out that the future researches should stress on how to integrate emotion work into human resource management practice except for the relative base theory problems of emotion work.

The study of emotion work is one of important point in histology at present.

Since the conception of emotional work(or emotional labor) has been firstly proposed by the socialist Hochschild(1983),interest in the study of "emotional work" has been stirred up and "emotional work" has gradually become the focus of Organizational Behavior.

The research on emotional work has experienced a series of evolvement and development;from the primary research of sociology to the synthetic research of sociology,psychology and human resource management,it gained quite valuable achievement.

The concept of emotional work is related to the rise of the service-based economy society.

Past studies paid lots of attention to the factors which influenced emotional labor, centering on the antecedents, moderators, mediators, and consequences.

The main point of this paper is to test the relationship between emotional labor and job satisfaction and explore the psychological mechanism that how emotional labor effect the job satisfaction.

Empirical studies so far show that emotional labor has both positive and negative effects on employees and organizations.