Comprehensive evaluation on service quality of highway passenger transportation;

Design and Implementation of Customer Service Quality Management System;

This paper analyses the factors of influencing supplier customer service quality in the context of retail.

By highlighting the important roles of emotional responding index, riding interest and intention index, as well as objective comprehensive evaluation index of passenger psychology in railway passenger service comprehensive evaluation, combining with calculation example analysis, and with evaluation analytical metho.

From the aspect of passenger needs, based on quantitative analysis, this paper sets up with pertinence a complete and practically operable quality evaluation system of railway passenger service.

This paper introduces the contents of passenger service of UMT,summarizes the results and experiences on UMT passenger service in metropolises of the United States,United Kingdom,Germany,France and Japan,especially with a focus on train operation,ticket price setting,fleet facility,station environment,information service and the administration authorities.

Design and implementation of Quality Assessment System to railways passenger transportation service;

The institution of passenger transportation, the working personnel ′s consciousness of service and devotion to their work as well as passengers′national quality are all concrete elements affecting passenger transportation service.

It will be getting in optimizing cus-tomer evaluation index system for expressway traveling service quality.