Based on analyzing factors that affect the degree of passenger satisfaction of the highway trans- portation product and the fuzzy attribute of factors and assessment index,a fuzzy comprehensive assessment method of the degree of passenger satisfaction for the highway transportation product is proposed.

The dissertation analyzes the relationship between testing indexes by applying AHP method and Delphi method, builds up fuzzy comprehensive evaluation matrix, and the calculation method for index s weight and the evaluating method of rail passenger satisfaction are confirmed.

The old line and the second line usually have different objective speeds,this paper gave a way to analyze the effect in the passenger traffic by considering the generalized traveling cost and the passenger satisfaction degree.

Service Quality, Consumption Value, Customer Satisfaction and Behavioral Intention;

Based on the studies of tourism satisfaction both domestic and abroad, the paper constructs an evaluation index system of tourism satisfaction and determines the weight of index system by the combination method of analytic hierarchy process and entropy.