1.
The Effect of the Degree of Service Recovery on Customers' Emotion and Behavioral Intentions
服务补救程度对消费者情绪和行为意向的影响
2.
Service Recovery Management in Customer Satisfaction Project
客户满意工程中的服务补救项目管理
3.
The Influence of Relationship Attribute,Attribution and Involvement on Service Recovery Expectation
关系属性、归因与介入程度对服务补救期望的影响
4.
Service Recovery: Analyzing from Relationship and Attribution;
服务失误补救：从关系与归因角度分析
5.
Establishing the Mechanism of Service Recovery and Training the Customer Loyalty of Hemodialysis Patients
建立服务补救机制 培养血透患者忠诚度
6.
An empirical study on impacts of medical service failure and remedy on patients' loyalty
医院服务失误与服务补救对患者忠诚度影响的实证研究
7.
Logistics Based Service Recovery on Service Profit Chain;
基于服务利润链的物流服务补救策略
8.
Research on Service Failure and Service Recovery From Relationship Perspective;
服务失败和服务补救研究的关系视角
9.
Service Failure Attributions and its Impact on Service Recovery Effects;
服务失误归因对服务补救效果的影响
10.
An Empirical Study on the Impact of Failure Types and Relationship Types on Service Recovery Expectations and Effects;
服务失败、关系类型对服务补救预期及补救绩效的影响
11.
A Study of Values Effect on Customers Justice Perception in the Process of Service Recovery;
文化价值观对服务补救过程中顾客公平感知的影响研究
12.
The Effect of Relationship Quality on Perceived Justice and Postcomplaint Intent in the Process of Service Recovery;
在服务补救过程中关系品质对顾客知觉公平及行为意向的影响
13.
An Empirical Study on Service Recovery Expectation and Customer Satisfaction Based on Perceived Justice
基于感知公平的服务补救期望及顾客满意度的实证研究
14.
Research on Logistics Service Recovery System Based on Service Profit Chain;
基于服务利润链的物流服务补救体系研究
15.
The Research of Service Failure and Service Recovery of Chinese Commercial Banks;
我国商业银行服务失误及服务补救研究
16.
The Causes of Service Failure in Retail Trade and Its Services Recovery Tactics;
零售业的服务失误归因及服务补救策略
17.
Customer Behavior of Service Recovery in Non-Monopolies Service Industry of China;
中国非垄断服务业服务补救中的消费者行为
18.
Research on Service Recovery and Its Strategies Based on Service Profit Chain
基于服务利润链的服务补救及策略研究