1.
Comprehensive Study for LibQUAL+~(TM):Evaluating Library Service Quality
LibQUAL+~(TM)—图书馆服务质量评价研究综述
2.
Review and Forecast of Library Service Quality Assessment Research
图书馆服务质量评价研究回顾与展望
3.
Application of Fuzzy Theory in Evaluating Library Service Quality;
模糊数学在图书馆服务质量评价中的应用
4.
A Study of Service Quality Evaluation Based on LibQUAL+~(TM) in University Libraries
基于LibQUAL+~（TM）的高校图书馆服务质量评价研究
5.
How to Access Data Accurately in the Investigation of the Library Service Quality Evaluation
图书馆服务质量评价调查中如何准确获取数据
6.
University Library Service Quality Evaluation and its Development Tendency
高校图书馆服务质量评价与发展趋势探究
7.
Research on the Utility of SERVQUAL Model in Service Quality Assessment of Chinese Libraries--Based on Kano Theory
SERVQUAL模型在我国图书馆服务质量评价中的适应性研究——基于Kano理论
8.
Evaluating Quality of Library Services in International Library Community: Formation and Development of Two Systems of Performance Assessment and Outcome
国际图书馆服务质量评价:绩效评估与成效评估两大体系的形成与发展
9.
Research on the Orientation of Library Service Function Based on Service Quality Evaluation
基于服务质量评价的图书馆服务功能定位研究
10.
Evaluation of Service Quality:the Key Step of TQM in a Library
服务质量评价:图书馆全面质量管理的关键一步
11.
Study on Evaluation of Quality for Digital Reference Services in Library;
图书馆数字参考咨询服务质量评价体系研究
12.
Estimating the Service Level of Library Based on Fuzzy Method;
基于模糊论方法评价图书馆服务质量水平
13.
Construction of the Evaluation Indicator System Suitable for the Evaluation of Library E-service Quality
图书馆电子服务质量评价指标体系构建
14.
Research on the Comprehensive Evaluation of the Library Service Quality Based on Analytic Hierarchy Process and Fuzzy Mathematics
基于AHP-模糊数学的图书馆服务质量综合评价研究
15.
Service Quality Evaluation of University Library Based on Fuzzy Integrative Evaluation and Its Practice
高校图书馆服务质量模糊综合评价及其应用实践
16.
Study on Library Information Service Quality Evaluation in University Knowledge Innovation
高校知识创新中的图书馆信息服务质量评价研究
17.
Discussion on Librarians'Emotion Quotient(EQ) and University Library's Service Quality
论馆员情商与高校图书馆的服务质量
18.
On Improving the Service Consciousness and Service Quality of Librarians in Colleges
浅谈提高大学图书馆馆员服务意识和服务质量