1.
Ezhou Power Company Marketing Services Remedial Management Research;
鄂州供电公司营销服务补救管理研究
2.
On the Service Recovery Management of Hotels Based on the Fairness Theory
基于公平理论的饭店服务补救管理研究
3.
Research on the Model of Library Service Remedy System Based on 6σ Management
基于6σ管理的图书馆服务补救系统模型研究
4.
Research on Service Failure and Service Recovery From Relationship Perspective;
服务失败和服务补救研究的关系视角
5.
Service Recovery Management in Customer Satisfaction Project
客户满意工程中的服务补救项目管理
6.
An Research on Service Recovery Operation Mechanism from the Perspective of Organizational Performance
组织绩效视角的企业服务补救运作机理研究
7.
Medical charge errors and service recovery in clinical care
护理工作中医疗收费失误与服务补救研究
8.
Study for Service Recovery Strategy on Airline Company Overbooking;
航空公司机票超售服务补救策略研究
9.
Empirical Study on the Impact of Service Recovery on Customer Loyalty
服务补救对顾客忠诚影响的实证研究
10.
Research on Logistics Service Recovery System Based on Service Profit Chain;
基于服务利润链的物流服务补救体系研究
11.
The Research of Service Failure and Service Recovery of Chinese Commercial Banks;
我国商业银行服务失误及服务补救研究
12.
Research on Service Recovery and Its Strategies Based on Service Profit Chain
基于服务利润链的服务补救及策略研究
13.
Brilliant Schemes of Remedial Management of Hotel Service;
试论饭店服务补救管理的妙方——员工心理授权
14.
Research of Long-Lived Transaction Management Based on Automatically Generated Compensation under the Web Services Environment;
Web服务环境下基于自动补偿的长事务管理研究
15.
A Study on Service Failure and Recovery Using CIT
基于关键事件法的服务失败与补救研究
16.
Research of Service Recovery Effect and Quality Appraisal Based on Customer Satisfaction;
基于顾客满意的服务补救效应及质量评价研究
17.
An Empirical Study on the Impact of Customer Perceived Justice on Service Recovery Effects;
顾客感知公平对服务补救效果影响的实证研究
18.
Justice-based Service Recovery Strategies: An Extension Approach;
基于顾客公平感知的可拓服务补救策略研究