1.
Study on the Problem of Labor Force Planning for Multi-skill Call Centers;
多技能呼叫中心人力资源分配调度问题研究
2.
Fast and Effective Model for Labor Force Planning for Multi-skill Call Centers
一种高效快速的多技能呼叫中心人力需求的计算模型
3.
The Research of a Multifunctional Call Center System Based on Web Services;
基于Web服务的多功能呼叫中心系统的研究
4.
Experience using the four Core Competency Skill Area Monitoring Instruments that can be used in your center.
学习适用于你的呼叫中心的四种核心能力技巧监控方法。
5.
Call Center Design and Implement Based CTI;
基于CTI技术的呼叫中心的设计与实现
6.
Research on the Modern Call Center System Technology of Railway Passenger Transportation;
铁路客运现代呼叫中心系统技术研究
7.
The Solution of Call Center Based on Soft Switch;
基于软交换技术的呼叫中心解决方案
8.
Design and Implementation of the Call Center in the Minor Enterprise Based on CTI Technology;
基于CTI技术的中小企业呼叫中心的设计与实现
9.
Implementation of VOIP Technology in the Call Center of Financial Industry
VOIP技术在金融行业呼叫中心业务中的实现
10.
Research and Implementation of the Portal-based Web Call Center;
基于门户技术的Web呼叫中心的研究和实现
11.
The Management Information System of Safe Producing Integrated with Call Center Technology;
融合呼叫中心技术的安全生产管理信息系统
12.
The Application and Research of Call Center and Voice Technology;
呼叫中心与语音技术的综合应用与研究
13.
Integrated Services Outsourcing Call Center Technology Research and Construction;
综合服务外包呼叫中心的技术研究与构建
14.
Research and Implementation of Community Call Center Based on CTI Technology
基于CTI技术的社区呼叫中心的研究与实现
15.
Application development of community based on CTI technology
基于CTI技术的社区呼叫中心的应用开发
16.
The Design and Implemention of Virtual Call Center Based Intelligent Network;
基于智能网的虚拟呼叫中心的设计与实现
17.
Performance Analysis of Call Centers Based on M/M/s/k Queue;
基于M/M/s/k排队的呼叫中心性能分析
18.
Performance analysis of call centers based on priority and classification queue
基于优先权分类排队的呼叫中心性能分析