1.
Evaluation of Enterprise Client Knowledge Management Capacity Based on AHP;
基于AHP的企业客户知识管理能力测评
2.
Study on Customer Knowledge Management Competence Oriented CRM;
面向CRM的客户知识管理能力研究
3.
The Research of Intelligent Customer Relationship Management Based on Knowledge Management;
基于知识管理的智能客户关系管理的研究
4.
The Research on the Evolution of Customer Response Capabilities Based on Customer Knowledge Competence;
基于客户知识能力的客户响应能力演化机理研究
5.
Customer Knowledge and the Organizational Analysis of Customer Knowledge;
客户知识与开展客户知识管理的组织条件分析
6.
Empirical Study on the Relationship between Customer Knowledge Management and Organizational Performance:Perspective of Customer Response Capacity
客户知识管理对企业绩效影响的实证研究:一个基于客户响应能力的视角
7.
Research on Knowledge Transfer Mode in Customer Knowledge Management;
客户知识管理中的知识转移模式研究
8.
Improving Performance of Supply Chain with CKM
利用客户知识管理提升供应链性能的研究
9.
The Research on the Integration of CRM and KM
客户关系管理与知识管理的整合研究
10.
The Integral Study on CRM and Knowledge-based Management
客户关系管理与知识管理的集成研究
11.
The Impact of Knowledge-based Management on CRM;
知识管理对客户关系管理的重要意义
12.
Application of knowledge management and knowledge miningin the customers relation management;
知识管理和知识挖掘在客户关系管理中的应用
13.
An Approach to Customer Knowledge Discovery in CRM
客户关系管理中客户知识发现的一种分析方法
14.
Study on Evaluating of Customer Synthetic Value and Customer Knowledge Management;
客户综合价值评价及客户知识管理研究
15.
Dynamic SOM Customer Segmentation Method in Customer Knowledge Management;
面向客户知识管理的动态SOM客户分类方法
16.
Support of Customer Relationship Management of Commercial Banks for Customer s Knowledge Share;
商业银行客户关系管理对客户知识共享的支持
17.
The Balanced Scorecard Oriented Research of Client Knowledge Management;
平衡计分卡导向的客户知识管理研究
18.
Research on the Process Designing and Evaluating of Customer Knowledge Management;
客户知识管理的流程设计及测评研究