1.
Discussion on the Promotion of the Consultation Service Quality of the Union Reference Services Net
对提高联合参考咨询网咨询服务质量的思考
2.
Study on Evaluation of Quality for Digital Reference Service;
数字参考咨询服务质量的评价体系研究
3.
Study on Approach and Measure of Perfecting Service Quantity of Construction Cost Consultancy;
完善工程造价咨询服务质量的途径和措施研究
4.
Study on Evaluation of Quality for Digital Reference Services in Library;
图书馆数字参考咨询服务质量评价体系研究
5.
On the Virtual Reference Service Quality Gap Model and Gap Bridging
虚拟参考咨询服务质量差距模型及差距弥合
6.
The Structure of Criterion System for Quality Evaluation of Digital Consultation Service
数字参考咨询服务质量评估指标体系的构建
7.
The Digital Reference Service Quality Evaluation Index System
数字参考咨询服务质量评价指标体系研究
8.
A Brief Talk on How to Improve the Quality and Efficiency of Library Reference Services
试谈如何提升图书馆参考咨询服务质量与效率
9.
Study on the Conceptual Model of‘User Perceptive Service Quality of Library Reference Website'
“用户可感知数字参考咨询服务质量”概念模型的研究
10.
The Research on the Quality Standards for Assessing Digital Reference Services upon User’s Opinion
数字参考咨询服务质量的用户评价指标与方法研究
11.
Improving Service Quality for Enterprises in Engineering Consulting;
工程咨询企业服务战略与服务质量改进研究
12.
Improving the level and quality of pharmic counseling in hospital.
目的提高医院药物咨询服务水平和质量。
13.
Study on Pattern and Quality Evaluation of Digital Reference Service;
数字参考咨询服务模式与质量评价研究
14.
The Study of Quality Control of Cooperative Digital Reference Service;
合作式数字参考咨询服务的质量控制研究
15.
Study on Quality Control System of Digital Reference Service
数字参考咨询服务的质量控制体系研究
16.
The research on SMLC model of the service quality of digital reference librarians
数字参考咨询馆员服务质量的SMLC模式研究
17.
Research on Organization and Quality Control of Digital Consultation Service
数字参考咨询服务的组织与质量控制研究
18.
The Qualities and Skills of Librarians in Virtual Reference Service;
虚拟参考咨询服务中咨询员素质及技能