1.
Research of Customer Satisfaction in Supermarket Industry Based on Customer Lens;
基于顾客视角的大型超市行业顾客满意度研究
2.
A Study on Service Recovery from the Customer and Reason;
基于顾客视角的服务失败及归因研究
3.
An Empirical Study on the Effects of Relational Benefit on Customer Satisfaction and Commitment from the Perspective of Customers
顾客视角下关系利益对顾客满意与承诺影响的实证研究
4.
Customer Relationship Activities,Relationship Quality and Customer Asset:An Empirical Study in Perspective of Customers;
顾客关系活动、关系质量与顾客资产的关系研究——基于顾客视角的实证剖析
5.
Research on Model Construction of Customer-Based Service Brand Equity
基于顾客视角的服务品牌资产模型的构建研究
6.
Competitive Power of Enterprises under Virtual Value Chain:An Analysis based on the Angle of Customer
虚拟价值链下的企业竞争力:顾客视角的分析
7.
Employee Value and Customer Value: from A Hyperorganization Perspective;
超组织视角下的员工价值与顾客价值
8.
Research on the Link between Customer Satisfaction and Customer Behavior:A New Customer Management Profile;
基于顾客开发视角的顾客满意与消费行为关联研究
9.
The Dimensions of Customer Loyalty and its Key Drivers:an Integrated Framework in Perspective of Customer Equity Management;
顾客资产管理视角下的顾客忠诚及其驱动因素研究
10.
Service Recovery's Theory, Model and Empirical Analysis Based on Customer Relationship;
基于顾客关系视角的服务补救理论、模型与实证
11.
A Study on Customer Value Based on Organization Element and Organization Capacity;
组织要素、组织能力视角下的顾客价值研究
12.
Research on Customer Satisfaction Management Based on Psychological Contract Perspective;
基于心理契约视角的顾客满意管理研究
13.
On the Customer Switching Costs Based on the Views of the Industrial Organization;
基于产业组织理论视角的顾客转换成本研究
14.
Study of Customer-based Cigarette Brand Equity Element
顾客价值视角的卷烟品牌资产要素研究
15.
The Formation and Management of Customer Equity Value Based on Psychological Contract
心理契约视角下顾客资产的价值形成与管理
16.
The fourth part puts forward the integrate framework for client acquisition and
(1)对消费者、顾客与客户内涵进行了重新界定，并从研究视角、关系深
17.
An Empirical Study on Consumers Repurchase Intention Based on Switching Cost in Chinese Mobile Teleommunication Services;
基于转换成本视角的移动通信服务顾客重复购买意向研究
18.
Relationship Marketing and Customer Acquisition Strategy for Commercial Banks;
论商业银行的顾客获取战略——关系营销视角的思考