1.
Research on Logistics Service Recovery System Based on Service Profit Chain;
基于服务利润链的物流服务补救体系研究
2.
Study on Hotel Service Recovery System Based on Customer Loyalty
基于顾客忠诚的饭店服务补救体系研究
3.
Research on Service Failure and Service Recovery From Relationship Perspective;
服务失败和服务补救研究的关系视角
4.
An Empirical Study on the Impact of Failure Types and Relationship Types on Service Recovery Expectations and Effects;
服务失败、关系类型对服务补救预期及补救绩效的影响
5.
Service Recovery: Analyzing from Relationship and Attribution;
服务失误补救：从关系与归因角度分析
6.
The Moderating Role of Relationship Quality on Service Recovery Performance;
关系品质对服务补救效果的调节作用
7.
Service Recovery's Theory, Model and Empirical Analysis Based on Customer Relationship;
基于顾客关系视角的服务补救理论、模型与实证
8.
The Empirical Study of the Relationship between Service Recovery and Repurchase Willingness;
服务补救与顾客再购买意愿关系实证研究
9.
The Relationships between Service Recovery and Customer Satisfaction: An Empirical Study;
服务补救行为与消费者满意关系实证研究
10.
The Impact of Service Fairness and Consumption Emotions on Customer Relationships in the Context of Service Recovery;
补救服务公平性对顾客与企业关系的影响
11.
The Research on the Relationship between Service Recovery and Customer Behavior Intention
服务补救与顾客后续行为意向关系研究
12.
Research on the Model of Library Service Remedy System Based on 6σ Management
基于6σ管理的图书馆服务补救系统模型研究
13.
An Empirical Study on the Impact of Service Failure Ponderance, Service Recovery Strategy on Service Recovery Effects in Our Country s Hospitality Industry;
我国餐饮业的服务失败严重性、服务补救策略与补救绩效关系的实证研究
14.
Logistics Based Service Recovery on Service Profit Chain;
基于服务利润链的物流服务补救策略
15.
Service Failure Attributions and its Impact on Service Recovery Effects;
服务失误归因对服务补救效果的影响
16.
Comments on improvement of assistance service system of urban communities in China
论中国城市社区救助服务体系的完善
17.
An Empirical Study on the Impact of Customer Relationship Quality on Service Recovery Expectations and Effects;
顾客关系质量对服务补救期望及效果影响的实证研究
18.
The Effect of Relationship Quality on Perceived Justice and Postcomplaint Intent in the Process of Service Recovery;
在服务补救过程中关系品质对顾客知觉公平及行为意向的影响