1.
A Study on the Relationships between Banking Service Quality and Customer Switching Intention;
银行业服务质量与顾客转换意图的关系研究
2.
The Study on Influence Effect of the Customer Swithching Intentions in Mobile Telecommunication Industry;
移动通信行业顾客转换意图影响因素研究
3.
A Review of Researches on the Switching Mechanism from Customer Satisfaction to Customer Loyalty;
顾客满意向顾客忠诚的转换机理研究综述
4.
Research on the Relationships between Customer Perceived Value, Satisfaction, and Loyalty Based on the Moderating Role of Switching Costs;
基于转换成本的顾客感知价值、顾客满意与顾客忠诚关系研究
5.
The Empirical Research of Service Encounter's Effect on Customer Switch Intention in Communication Industry
通信业中服务接触对顾客转换意愿的影响研究
6.
The Impact of Switching Costs on the Relationship between Customer Satisfaction and Customer Loyalty--A Qualitative Research on Switching Costs in the Broadband Services;
转换成本在顾客满意度与忠诚度之间关系中的作用——兼宽带客户转换成本的归纳性分析
7.
On Building of Customer Switching Cost Rampart and Forecast Customer Holding Effect;
建立顾客转换成本壁垒和预测顾客保持效果
8.
An Empirical Study on Consumers Repurchase Intention Based on Switching Cost in Chinese Mobile Teleommunication Services;
基于转换成本视角的移动通信服务顾客重复购买意向研究
9.
An Empirical Research of the Influence of Switching Barriers on Customers Loyalty;
转换障碍对顾客忠诚影响的实证研究
10.
Study on Mechanism of Switching Barriers on Customer Loyalty;
转换障碍对顾客忠诚的作用机制研究
11.
Analysis on Effects of Switching Barriers of Customer Loyalty;
转换障碍对顾客忠诚作用的实证分析
12.
An Analysis of the Impact of Switching Barriers on Customer Loyalty;
关于转换障碍与顾客忠诚关系的研究
13.
Improvement of QFD based on customer demands conversion
基于顾客需求转换的QFD方法改进研究
14.
Don't try to shift the losses on to the customers.
不要企图把损失转嫁到顾客头上。
15.
Effects of Service Switching Costs on Customer Loyalty:Moderating Roles of the Satisfaction and Alternatives Attractiveness;
服务转换成本对顾客忠诚的影响——满意度与替代者吸引力的调节效应
16.
A Research upon Customer Switching Antecedents and Mechanism in Mobile Communication Industry;
移动通信顾客转换服务商动因与机制研究
17.
The Research of the Impact of Different Types Switching Costs on Customer Loyalty;
不同类型转换成本对顾客忠诚的影响研究
18.
On the Customer Switching Costs Based on the Views of the Industrial Organization;
基于产业组织理论视角的顾客转换成本研究