1.
Study on the Recovery Quality of Tourism Service by the Synthetic Fuzzy Evaluation;
旅游服务补救质量的综合模糊评价方法探讨
2.
Comprehensive Evaluation on the Service Recovery Quality of Power Supply Enterprises Based on the Improved Fuzzy AHP Method;
基于改进的模糊层次分析法的供电企业服务补救质量综合评价
3.
Research of Service Recovery Effect and Quality Appraisal Based on Customer Satisfaction;
基于顾客满意的服务补救效应及质量评价研究
4.
An Empirical Study on the Impact of Customer Relationship Quality on Service Recovery Expectations and Effects;
顾客关系质量对服务补救期望及效果影响的实证研究
5.
The Moderating Role of Relationship Quality on Service Recovery Performance;
关系品质对服务补救效果的调节作用
6.
Logistics Based Service Recovery on Service Profit Chain;
基于服务利润链的物流服务补救策略
7.
Research on Service Failure and Service Recovery From Relationship Perspective;
服务失败和服务补救研究的关系视角
8.
Service Failure Attributions and its Impact on Service Recovery Effects;
服务失误归因对服务补救效果的影响
9.
The Effect of Relationship Quality on Perceived Justice and Postcomplaint Intent in the Process of Service Recovery;
在服务补救过程中关系品质对顾客知觉公平及行为意向的影响
10.
An Empirical Study on the Impact of Failure Types and Relationship Types on Service Recovery Expectations and Effects;
服务失败、关系类型对服务补救预期及补救绩效的影响
11.
The Research on the Electric Universal Service Cost Compensation Mechanism and Quality Supervision;
电力社会普遍服务补偿机制及质量监管研究
12.
Research on Logistics Service Recovery System Based on Service Profit Chain;
基于服务利润链的物流服务补救体系研究
13.
The Research of Service Failure and Service Recovery of Chinese Commercial Banks;
我国商业银行服务失误及服务补救研究
14.
The Causes of Service Failure in Retail Trade and Its Services Recovery Tactics;
零售业的服务失误归因及服务补救策略
15.
Customer Behavior of Service Recovery in Non-Monopolies Service Industry of China;
中国非垄断服务业服务补救中的消费者行为
16.
Research on Service Recovery and Its Strategies Based on Service Profit Chain
基于服务利润链的服务补救及策略研究
17.
Application of remediation service strategy in nursing work
服务补救策略在护理工作中的应用
18.
Study for Service Recovery Strategy on Airline Company Overbooking;
航空公司机票超售服务补救策略研究