1.
The Applied Research on Information Technology in Customer Relationship Management(CRM);
信息技术在知识型客户关系管理中的应用研究
2.
The research of the information technology applied in the KCRM
知识型客户关系管理中的信息技术应用研究
3.
The Research on the Integration of CRM and KM
客户关系管理与知识管理的整合研究
4.
The Integral Study on CRM and Knowledge-based Management
客户关系管理与知识管理的集成研究
5.
The Impact of Knowledge-based Management on CRM;
知识管理对客户关系管理的重要意义
6.
Application of knowledge management and knowledge miningin the customers relation management;
知识管理和知识挖掘在客户关系管理中的应用
7.
An Approach to Customer Knowledge Discovery in CRM
客户关系管理中客户知识发现的一种分析方法
8.
Support of Customer Relationship Management of Commercial Banks for Customer s Knowledge Share;
商业银行客户关系管理对客户知识共享的支持
9.
Integrating Customer Relationship Management with Customer Knowledge Management Based on Involvement Theory;
基于涉入理论的客户关系管理与客户知识管理整合研究
10.
The Research of Intelligent Customer Relationship Management Based on Knowledge Management;
基于知识管理的智能客户关系管理的研究
11.
On Necessity of the Integration of CRM and KM;
论客户关系管理与知识管理整合的必要性
12.
Study on Knowledge Management Based Dynamic Customer Relationship Management;
基于知识管理的动态客户关系管理研究
13.
Research on Customer Relationship Management Based on Knowledge Management in Commercial Bank
基于知识管理的商业银行客户关系管理研究
14.
The Application of Knowledge Mining in the Client Relationship Management of Telecom Industry;
知识挖掘在电信业客户关系管理中的应用
15.
Study on the Customer Relationship Management of the Library in the Circumstance of the Knowledge Service
知识服务环境下图书馆的客户关系管理研究
16.
Research on Customer Knowledge Sharing Based on CRM in Commercial Banks;
商业银行基于客户关系管理的客户知识共享研究
17.
Customer Relationship Management Based on Knowledge and Tactics of Raising Customer s Loyalty;
基于知识的客户关系管理与提升客户忠诚度策略
18.
Customer Relationship Management Based on Knowledge Management and Data Mining;
基于数据挖掘和知识管理的客户关系管理系统研究