1.
Research on Evaluation Model of E-Service Quality in the E-commerce Environment;
电子商务环境中电子服务质量评价模型研究
2.
A Study on the Evaluation of E-Service Quality Based on Total Quality Management;
全面质量管理的电子服务质量评价体系
3.
Construction of the Evaluation Indicator System Suitable for the Evaluation of Library E-service Quality
图书馆电子服务质量评价指标体系构建
4.
An Empirical Study on the Influence of E-Service Quality on Customer Loyalty
电子服务质量对客户忠诚影响的实证研究
5.
Study on the Relationship of Chinese B2C Electronic Service Quality、Customer Satisfaction and Behavioral Intention;
中国B2C电子服务质量与顾客满意度、行为意向影响关系研究
6.
Key Dimensions of E-service Guality to Internet Banking;
寻找网上银行电子服务质量关键维度之方法研究
7.
An Empirical Study of Affecting B2C Website Continuance Based on E-SQ;
基于电子服务质量理论的B2C客户重复在线购买影响因素分析
8.
Study on B2C E-commerce Service Quality Based on Service Interaction
基于服务交互的B2C电子商务服务质量研究
9.
Model and Simulation on Serving Quality of Traditional Government and e-Government;
传统政务与电子政务服务质量模型及仿真分析
10.
Quality of Service Evaluation System in Customer-oriented E-commerce;
电子商务环境下面向顾客的服务质量评价体系
11.
Research on the Relationship between Internet Consumer Behavior and Service Quality of Electronic Commerce
网络消费者行为与电子商务服务质量关系研究
12.
Study on Relationship between Service Quality and Customer Loyalty Based on C2C Platform
C2C电子商务平台的服务质量及顾客忠诚研究
13.
Innovation,service quality,and performance:an empirical study based on B2C e-commerce companies
创新、服务质量与绩效:B2C电子商务业实证研究
14.
Implementing the Refined Management to Improve the Service Quality of E-reading Room
实施精细化管理 提高电子阅览室服务质量
15.
On the E-service Quality and the E-government Interoperability;
论电子服务品质与电子政务的交互性
16.
ESTABLISHMENT OF OVERALL & COMPLETE UNDERSTANDING OF POWER SUPPLY QUALITY;
完整认识供电质量,全面提高服务质量
17.
The Research on Relationship of On-line Consumer Behavior and Electronic Commerce Service Quality;
网络消费者行为和电子商务服务质量的关系研究
18.
A Study on the Scale Measuring Service Quality of Power Supply Based on SERVQUAL;
基于SERVQUAL的供电服务质量测量标尺研究