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1.
Study on the Evaluation of Government Service Quality Based on SERVQUAL;
政府服务质量SERVQUAL评价研究
2.
The Appraisal of Government Service Quality under the Customer-orientation Environment;
论“顾客导向”的政府服务质量测评
3.
Studies of Information Technology Influence on Service Quality of Government;
信息技术对政府服务质量的影响研究
4.
Perfecting the Government Service Quality under the Service-oriented Government--To take RATER index as an analytical framework;
服务型政府取向下政府服务质量的改善——以RATER指数为分析框架
5.
A Study of ICT Influence on Quality of Government Service in Wuhan;
信息技术对武汉市政府服务质量的影响研究
6.
Some Thinkings on the Quality Control Problems in the Government Services;
关于政府服务质量管理若干问题的思考
7.
Local Government Service Quality in Building the Service-oriented Government:Gaps and Perfection--Analysis on Five Dimensions Based on RATER Index;
服务型政府构建中地方政府服务质量:缺口与完善——基于RATER指数五纬度的分析
8.
Government Total Quality Management--New Idea of Service Government;
政府全面质量管理——服务型政府的新理念
9.
A discussion on total quality management of local public service;
地方政府公共服务全面质量管理探讨
10.
Research on Capacity-building of Local Government Service Based on Quality Management;
基于质量管理的地方政府服务能力建设研究
11.
An Evaluation System of Local Government Public Service Quality and its Application;
地方政府公共服务质量评价体系及其应用
12.
On the Establishment of Public Service Quality Management System in Local Government
地方政府公共服务质量管理体系构建研究
13.
Measures about Improving Training Providers Qualification and Quality of Further Education in UK;
英国政府关于提升继续教育机构办学资质和服务质量的若干举措
14.
Citizen-orientation:the Basis for the Construction of the Service-riented Government--On the Essential Characteristics of the Service-oriented Government;
公民本位:构建服务型政府之本——服务型政府的本质特征论证
15.
Establishment of E-Government and Service-Government;
政府电子化服务与服务型政府的创建
16.
The Study on Quality Assurance System of Postal Correspondence Business Service;
邮政函件业务服务质量保证体系研究
17.
Model and Simulation on Serving Quality of Traditional Government and e-Government;
传统政务与电子政务服务质量模型及仿真分析
18.
On the Construction of Official Quality under Objective of Service-oriented Government;
论服务型政府目标下的公务员素质建设