1.
The Methods in Developing Questionnaire for China Customer Satisfaction Index;
如何设计中国顾客满意指数调查问卷
2.
Research on Problems in Establishing Chinese Customer Satisfaction Index;
建立中国顾客满意指数若干问题的研究
3.
Explorative Research on Customer Satisfaction Index Model of Chinese Higher Education;
中国高等教育顾客满意度指数模型的构建
4.
Establishment of Chinese Higher Education Customer Satisfaction Index Model:Based on Data from Liaoning Province;
中国高等教育顾客满意度指数模型的构建:基于辽宁省的数据
5.
Construction of customer satisfaction index system in higher education;
我国高等教育顾客满意度指数体系的建构
6.
The Effects of Customer Heterogeneity on the Customer Satisfaction Index
顾客异质性对顾客满意度指数测评的影响
7.
The Study and Application of the Customer Satisfaction Index in the Local Taxation System;
地税系统顾客满意度指数研究与应用
8.
Research on the customer satisfaction indices for public transportation industry;
公交行业顾客满意度指数建立的探讨
9.
Construction of a New Measurement Model for Customer Satisfaction Index;
新型顾客满意度指数测评模型的构建
10.
Research on Model of OCSI;
组织顾客满意度测评指数模型的研究
11.
Importance-based Assessment of Customer Satisfaction Indexes;
基于重要性的顾客满意度指数的测评
12.
Evaluation Practices of CSI;
顾客满意度指数(CSI)评测实践
13.
The practice of customer satisfactory index test in power supply Company;
供电企业顾客满意度指数测评的实践
14.
Establishment and application of custormer satisfaction index;
顾客满意指数(CSI)的建立及应用
15.
Some aspects of customer satisfaction index;
关于顾客满意度指数的若干问题研究
16.
The Review and Possible Improvement of National Customer Satisfaction Index Models;
顾客满意度指数(CSI)模型述评
17.
Research on the Method of Measuring Customer Satisfaction Index Combined with Quality Index;
结合质量指数的顾客满意度指数测评方法研究
18.
The Difference ＆ Sameness between the Customer Satisfaction Index(CSI) and Quality Index(QI);
顾客满意度指数与质量指数的异同分析