1.
The Methods in Developing Questionnaire for China Customer Satisfaction Index;
如何设计中国顾客满意指数调查问卷
2.
Establishment and application of custormer satisfaction index;
顾客满意指数(CSI)的建立及应用
3.
The Effects of Customer Heterogeneity on the Customer Satisfaction Index
顾客异质性对顾客满意度指数测评的影响
4.
The Study and Application of the Customer Satisfaction Index in the Local Taxation System;
地税系统顾客满意度指数研究与应用
5.
Research on the customer satisfaction indices for public transportation industry;
公交行业顾客满意度指数建立的探讨
6.
Construction of a New Measurement Model for Customer Satisfaction Index;
新型顾客满意度指数测评模型的构建
7.
Research on Model of OCSI;
组织顾客满意度测评指数模型的研究
8.
Importance-based Assessment of Customer Satisfaction Indexes;
基于重要性的顾客满意度指数的测评
9.
Evaluation Practices of CSI;
顾客满意度指数(CSI)评测实践
10.
The practice of customer satisfactory index test in power supply Company;
供电企业顾客满意度指数测评的实践
11.
Some aspects of customer satisfaction index;
关于顾客满意度指数的若干问题研究
12.
The Review and Possible Improvement of National Customer Satisfaction Index Models;
顾客满意度指数(CSI)模型述评
13.
Research on the Method of Measuring Customer Satisfaction Index Combined with Quality Index;
结合质量指数的顾客满意度指数测评方法研究
14.
The Difference ＆ Sameness between the Customer Satisfaction Index(CSI) and Quality Index(QI);
顾客满意度指数与质量指数的异同分析
15.
An Empirical Study on Construction of Customer Satisfaction Degree Index in Commercial Property Management;
商业物业管理顾客满意度指数构建与实证研究
16.
Studies on Customer Satisfaction Indices Model and Its Evaluation Methods;
顾客满意度指数模型及其测评方法研究
17.
Study on Customer Satisfaction Index Model of Mass Customization;
大规模定制的顾客满意度指数模型研究
18.
One Remaining Problem in the Standardization of CSI and Its Improvement;
顾客满意度指数标准化处理方法的改进