1.
On Promote The Service Quality Of Library;
关于加强图书馆服务质量的几点设想
2.
Leading LibQual+~(TM) into a Library to Improve Library Servic
引入LibQual+~(TM)提升图书馆服务质量
3.
Comprehensive Study for LibQUAL+~(TM):Evaluating Library Service Quality
LibQUAL+~(TM)—图书馆服务质量评价研究综述
4.
Review and Forecast of Library Service Quality Assessment Research
图书馆服务质量评价研究回顾与展望
5.
Probe into the Strategies for Optimizing the Service Quality of University Library
优化高校图书馆服务质量的策略探究
6.
Implementing the Scientific Concept of Development to Improve Library’s Service Quality
实践科学发展观 提高图书馆服务质量
7.
Empirical Analysis on LibQUAL+~ Library Service Quality Survey--the Case of Wuhan University Library
LibQUAL+~图书馆服务质量调查的实证分析——以武汉大学图书馆为例
8.
Library Service Quality Measurement:Model Construct and Empirical Research
图书馆服务质量度量:模型构建与实证研究
9.
Discussion on Librarians'Emotion Quotient(EQ) and University Library's Service Quality
论馆员情商与高校图书馆的服务质量
10.
On Improving the Service Consciousness and Service Quality of Librarians in Colleges
浅谈提高大学图书馆馆员服务意识和服务质量
11.
On How School Libraries Provide Quality Management;
学校图书馆实行服务质量管理的思考
12.
On Improvement of Information Service Quality of College Library
提升高校图书馆信息服务质量的思考
13.
Research on the Countermeasures for Improving the Quality of Library's Circulation Service
提高图书馆流通服务质量的对策研究
14.
Discussion on Librarian literacy and Service Quality of the Public Library
试论公共图书馆的馆员素质与服务质量
15.
Research on the Orientation of Library Service Function Based on Service Quality Evaluation
基于服务质量评价的图书馆服务功能定位研究
16.
Evaluation of Service Quality:the Key Step of TQM in a Library
服务质量评价:图书馆全面质量管理的关键一步
17.
On Librarians Psychological Quality and Service Quality;
浅析图书馆员健康的心理素质与服务质量
18.
Using Service Quality Gap Analysis Model to Improve Information Service Quality of Library
运用服务质量差距分析模型提高图书馆信息服务质量