1.
Analysis on Value-Based Customer Loyalty Management for Service Enterprises;
基于顾客价值的服务企业顾客忠诚管理探析
2.
Study on Loyalty of Service Enterprise Customer Based on Psychological Contract;
基于心理契约的服务型企业顾客忠诚管理研究
3.
Empirical Analysis on the Customer Loyalty Management Influenced by Many Modulating Factors
基于多情境因素调节的顾客忠诚管理研究
4.
A Research on Crm Based on Customer s on Value and Loyalty;
基于顾客价值和顾客忠诚的客户关系管理研究
5.
The Effect of Customer Complain Treatment on Customer Loyalty;
顾客直接抱怨处理对顾客忠诚的影响
6.
Analysis on Customer Loyalty-Based Switching Costs Management for Service Enterprises;
基于顾客忠诚的服务企业转换成本管理探析
7.
A Study of Strengthening Loyalty of Customers By CRM;
通过顾客关系管理（CRM）提高顾客忠诚度的问题探析
8.
The Dimensions of Customer Loyalty and its Key Drivers:an Integrated Framework in Perspective of Customer Equity Management;
顾客资产管理视角下的顾客忠诚及其驱动因素研究
9.
Categorization of Rural Tourism Visitors and Application for CRM;
乡村旅游游客忠诚类型划分及其对顾客关系管理的启示
10.
Application of Customer Value Theory in Customer s Loyal Research;
顾客价值理论在顾客忠诚研究中的应用
11.
The Importance of Customer Complaint Treatment to Customer Loyalty in Service Industry;
服务业顾客抱怨处理对顾客忠诚的重要性研究
12.
A Review of Researches on the Switching Mechanism from Customer Satisfaction to Customer Loyalty;
顾客满意向顾客忠诚的转换机理研究综述
13.
Relationship Marketing Strategy Research under the Direction of the Concept of Customer Loyalty;
顾客忠诚理念下的关系营销战略研究
14.
The Measure Model of Customer Loyalty Based on Rough Sets Theory
基于粗集理论的顾客忠诚度测度模型
15.
Comparative Study of Choice Set Based on Multi-loyal and Uni-loyal Customers
多忠诚顾客与单一忠诚顾客选择集的比较
16.
An Inter-Reference and Integration of Western Customer Loyalty and Employee Loyalty Theories;
西方顾客忠诚与员工忠诚理论的相互借鉴与整合
17.
Study on Customers Characteristic Based on Customer Satisfaction and Loyalty;
基于顾客满意和忠诚的顾客特征研究
18.
A Study on the Impact of Psychological Contract Fulfillment on E-Loyalty;
心理契约满足对网上顾客忠诚影响的研究