1.
Customer Experience Management:Conception,Frame and Strategy;
顾客体验管理的概念、实施框架与策略
2.
The Research of Satisfaction Appraising System with Property Management s Customer;
物业管理顾客满意度评价体系的研究
3.
Research on Building and Performance of Customer Satisfaction Management System;
顾客满意管理体系的建立与实施研究
4.
Customer Satisfaction and Regret Matrix and customer Repurchase Management;
“顾客满意—顾客遗憾”矩阵与“顾客重购倾向”管理
5.
A Study on Customer Complaint Management Systems in Customer Satisfaction-Oriented Service Firms;
顾客满意导向的服务企业顾客抱怨管理体系分析
6.
A Research on Crm Based on Customer s on Value and Loyalty;
基于顾客价值和顾客忠诚的客户关系管理研究
7.
Quality management systems can assist organizations in enhancing customer satisfaction.
质量管理体系能够帮助组织增强顾客满意。
8.
The Research on Evaluation Index System of Customer Value for Property Management Enterprise;
物业管理企业的顾客价值评价指标体系研究
9.
Research on the Measurement & Evaluation System of Customer-Satisfaction-Rate Based on 6σQuality Program;
基于6σ管理法的顾客满意度测评体系研究
10.
Simple Disscuss on the System of Costomer Value Managment of the Real Estate Companies;
房地产开发企业的顾客价值管理体系初探
11.
An Investigation of the Relationship between Customer Experienced Service Quality and Customer Loyalty;
顾客体验服务质量与顾客忠诚关系研究
12.
Customer Value Based on Customer Participation: An Experience Economy Perspective;
顾客参与下的顾客价值:体验经济的观点
13.
Customer-based Tourists Experience Design From Experience Marketing;
论体验营销下的顾客化旅游体验设计
14.
Customer Management Oriented to Integrate Enterprise Value and Customer Value;
面向企业价值与顾客价值融合的顾客管理
15.
Analysis on Value-Based Customer Loyalty Management for Service Enterprises;
基于顾客价值的服务企业顾客忠诚管理探析
16.
Probing to Visitor Experience Management in Nature Tourist Attractions;
自然旅游景区游客旅游体验管理初探
17.
Six years' management experience of engineering and development staff for entire consumer products division.
有6年管理整个顾客产品部工程与开发部人员的经验。
18.
The Interface Management of Customer Service System: Its Theory, Mechanism and the Empirical Study on Hotel Industry
顾客服务体系的界面管理：理论、机制与酒店业的实证研究