1.
Customer Knowledge and the Organizational Analysis of Customer Knowledge;
客户知识与开展客户知识管理的组织条件分析
2.
Research on Knowledge Transfer Mode in Customer Knowledge Management;
客户知识管理中的知识转移模式研究
3.
Study on Evaluating of Customer Synthetic Value and Customer Knowledge Management;
客户综合价值评价及客户知识管理研究
4.
Dynamic SOM Customer Segmentation Method in Customer Knowledge Management;
面向客户知识管理的动态SOM客户分类方法
5.
The Balanced Scorecard Oriented Research of Client Knowledge Management;
平衡计分卡导向的客户知识管理研究
6.
Research on the Process Designing and Evaluating of Customer Knowledge Management;
客户知识管理的流程设计及测评研究
7.
Commercial Bank s Custom Knowledge Management and Products Innovation;
商业银行的客户知识管理与产品创新
8.
Evaluation of Enterprise Client Knowledge Management Capacity Based on AHP;
基于AHP的企业客户知识管理能力测评
9.
Research on Process and Key Technologies in Customer Knowledge Management;
客户知识管理的流程及核心技术研究
10.
Study on Customer Knowledge Management Competence Oriented CRM;
面向CRM的客户知识管理能力研究
11.
Integrating Customer Relationship Management with Customer Knowledge Management Based on Involvement Theory;
基于涉入理论的客户关系管理与客户知识管理整合研究
12.
Research on management and innovation for the laboratory based on the customer knowledge management system;
基于客户知识管理系统的实验室管理创新研究
13.
The Research on the Integration of CRM and KM
客户关系管理与知识管理的整合研究
14.
The Integral Study on CRM and Knowledge-based Management
客户关系管理与知识管理的集成研究
15.
The Impact of Knowledge-based Management on CRM;
知识管理对客户关系管理的重要意义
16.
Application of knowledge management and knowledge miningin the customers relation management;
知识管理和知识挖掘在客户关系管理中的应用
17.
An Approach to Customer Knowledge Discovery in CRM
客户关系管理中客户知识发现的一种分析方法
18.
Support of Customer Relationship Management of Commercial Banks for Customer s Knowledge Share;
商业银行客户关系管理对客户知识共享的支持