OBJECTIVE To investigate the requirements of psychic behavior of patients for intravenous infusion in the community outpatient department, and propose adjusting the countermeasures.

Objective To analyze the examination scores of Beijing community pharmacists after training in 2007 and to evaluate the effects of training and examination as well as the quality of examination questions.

Improvement of Service Quality of Outpatient Dispensary in Our Hospital;

Drug repercussion analysis in outpatient dispensary

Because the medical treatment mode is being transformed into patients as orientation ,our hospital introduces queuing system,transformsand redesigns programs of registration system,outpatient doctor workstation system,outpatient charge system and outpatient dosage system.