The Performance Evaluation of Government Website:Significance,Research Present Situation and Trends

According to the characteristics of currently public satisfaction appraisal,this article introduces means of Fuzzy Multiple-attribute Decision,which is based on expected value,to study satisfaction appraisal of government website.

The paper reviews theoretical and empirical studes of the performance management of e-service about the evaluation of e-government,then advances the evaluation system for the e-govenment performance of the government portals and their subordinate website-group,which is based on the four variables of e-service(efficiency,reliability,privacy,satisfaction) and Federal Enterprise Architecture(FEA).

The paper analysis the success of Singapore and points out the problems existing in our government portals,then gives some suggestion.

Nowadays,more and more governments hope to constantly improve the public service by constructing and reforming the government portals.

Research on the evaluation system of government portal website;

Demonstrating the meaning of standardization on government portal websites construction,this paper analyzes some non-standardization phenomenon and gives some suggestion on how to carry out standardization.

Serving the idea of establishing the network to the public at home and abroad is expected to be primarily the main government websites development experience.

The construction of the government websites is an important component of electronic government.

With the popularity of the Internet and its application, Government Websites is becoming one of the most important areas is that contemporary innovation in government management.