The paper has made detailed analysis on readers complaints about contexts,origin,functions and cultural management,from which we can see to them clearly that the complaints are objective problems that cannot be avoided.

By means of an open-ended questionnaire,the present study makes an investigation of the attitudes towards complaints of three groups of students,i.

The policy-makers of an enterprise ought to treat the Cutomers Complaints carefully and clairvoyantly and then turn the complaints as a challenge into an opportunity of making money.

Politeness Strategies for the Speech Act of Complaint in Chinese;

We surveyed the complaints from outpatient and emergency treatment and analyzed the existing problems in our management.

Findings show that when complaining in English,the complaints produced by CLE differ from those by native speakers not only in qua.

This paper introduces the change and claim happened during construction of Zhuzhou Navigation-Power Junction′s Lock Project,summarizes the control method,procedure and management effect of engineering contract variation and claim,and presents some understandings to contract variation of low-price accepted bids and claim management.