In this regard,the author has investigated the agents for civilized service among 140 nurses to find out the rules for ensuring high quality servics.

The core value of library is providing civilized service.

The connotation of civilized services in libraries is discussed,illustrating the norms of etiquette and the importance of improving librarians\' qualities of etiquette,and some effective ways to achieve it are suggested.

In this paper, the author clarifies establishing brand service of library by polite service in the newest book-room,from two aspects:knowing reader s requirements and promoting service quality.

This paper expounds the important significance and concrete arrangement of civilized service month activity of university library,and points out some problems needing attention.

Thoughts on humanistic management improved humanistic service;

This paper expounds the objective bases of the principle of "readers first" in the library,and discusses on the relationship between the principle of "readers first" and the humanistic service from four aspects of the concept of the humanistic service regularity,the concrete externalization of the humanistic service regularity,the human-based service of library and readers legal rights.

This paper discusses on the importance and necessity of that the library provides humanistic service in the new period, and probes into the problem that the librarians provides well the humanistic service in practical work.