1) process flow for handling customer complain
客户投诉处理流程
1.
This paper focuses on the process flow for handling customer complain based on eTOM and SLA,and states 3 aspects in detail.
基于eTOM建立规范标准的客户投诉处理流程,对BSS/OSS系统的规范化演进和企业商务过程重组,并与国际接轨,具有很重大的意义;而在客户投诉处理流程中引入SLA,为客户提供服务保障,将是企业竞争获胜的关键所在。
2) Customer Complaint Handling Procedure
顾客投诉处理程序
3) customer complaints
客户投诉
1.
Relation of market competition & handling of customer complaints;
市场竞争与客户投诉处理的关系
2.
Combined with the information management systems theory, the theory of business process reengineering, the importance of customer satisfaction on service-oriented businesses and the handling of customer complaints of Gansu Mobile are analyzed.
本文结合作者从事客户投诉管理相关工作的体会,分析对比了甘肃移动通信运营企业内外部环境,着眼于客户投诉处理的创新过程与企业信息化建设的互动关系以及客户投诉处理相关流程优化再造和员工服务意识培养,提出了适合于移动通信实际情况的客户投诉处理新模式。
5) complaint handling
投诉处理
1.
This paper attempts to use knowledge of management, combined with the author\'s practical work experience to study how to set up telecommunications enterprises standardization of complaint handling system to address the above contradictions.
本文试图运用管理学知识,并结合作者的实际工作经验,研究电信企业如何建立投诉处理标准化体系,以解决上述矛盾问题,既能够提高客户投诉处理效率,又能够提升客户满意度。
6) Customer's Management Satisfaction
客户投诉满意度
补充资料：脱水蔬菜前处理工艺流程图
 结构简图  技术参数：
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说明：补充资料仅用于学习参考，请勿用于其它任何用途。
参考词条