1) commitment to service quality
服务质量承诺
2) service promise
服务承诺
1.
This paper expounds that the goal of the innovation of library s service is to increase library s core competitive power, and points out the three preconditions of the innovation, which are the sunny librarians, the service promises and the detail service.
阐述了图书馆服务创新的目标是提高图书馆核心竞争力,指出了创新的3个前提条件,即阳光馆员、服务承诺和细节服务。
3) Service guarantee
服务承诺
1.
Service guarantee is seen as an effective marketing tool for companies to establish competitive advantages and increase market share.
服务承诺是一种帮助企业抓住市场机遇、建立竞争优势的有效营销工具。
2.
The results show that the effects of three kinds of service guarantee on consumers\'trust and purchase intention are significantly different.
本文采用情景模拟法,以餐饮业为例,分别测评了单一属性低度承诺、多属性适度承诺和完全满意承诺对于消费者信任和购买意愿的影响,结果发现三类服务承诺对于消费者信任和购买意愿的影响存在显著差别,其影响程度依次是多属性适度承诺、单一属性低度承诺和完全满意承诺;其次,消费者对于服务承诺的信任(包括认知信任和情感信任)显著正向影响其购买意愿;再次,消费者对于服务承诺的认知信任显著正向影响其情感信任;最后,企业形象(包括良好和中等)对服务承诺之于顾客信任和购买意愿的影响有一定调节作用,但调节作用不显著。
3.
The purpose of implementing service guarantee is to reduce the customers\' risk of purchase and to increase their satisfaction.
服务承诺,是服务机构通过公开媒体向顾客预示服务质量或效果,并予以保证或赔付的营销行为,其目的是降低顾客购买风险和增加顾客满意度。
4) promised serving system
承诺制服务
1.
Objective:To improve the quality of nursing care, the patients operated upon received psychological nursing care by the promised serving system.
目的 通过承诺制服务实施手术病人的心理护理 ,提高手术室护理质量 。
补充资料：服务质量控制规范(见服务提供)
服务质量控制规范(见服务提供)
service quality control specifications:see service delivery
f廿叭叼zhiliang kon卑higu相n服务质.控制规范(se币ce甲ality~司见服务提供。
说明：补充资料仅用于学习参考，请勿用于其它任何用途。
参考词条