Using the customer value evaluation method, KANO model in the customer demand levels theory and efficiency theories, I deeply research the customer effective management method with actual data and mobile operators cases.

Research on Models and Methods for Customer Management in Mobile Communication Enterprises;

Research on Manufacturer Customer Management Based on Customer Lifetime Value;

Application research of data mining technology in customer management

The Strategy Research on Key Account Management of Telecom Enterprises;

The Study about Key Account Management for Zx Company;

The key account management has already became an extremely important branch of the customer relations management discipline,this article has carried on preliminary combing to the western key account management research literature from the origin of key account management,cncept an.

KAM Analysis and Research of Minmetals Steel Xi'an Company;

The enterprise have to manage its Key Account Management (KAM).