This paper studies verbal and nonverbal communication skills and means that are helpful to improve the quality and ability of reference service.

As the results of the study,em- ployees impertinent verbal communication will induce customers negative affective response at service encoun- ter.

Guided by the modern marketing notion,the author expounds the basic principle,the importance in verbal and non-verbal communication,and he claims that face-to-face communication is an indispensable part in effective communication.

A communication language based on KQML is designed, and is then implemented.

The menu is programmed in CASL communication language for PSN network platform,and is also suitable for the 162 x2.

So it is necessary to research the communication language in the multi-agent system.

In order to achieve effective communication,the teacher should make use of the skill of the language communication and the non-language communication to building harmonious atmosphere of the classroom and to improve the teaching quality.

The importance of developing nursing students language communication ability is discussed from the following aspects:the need of humanistic care,the need of patients and the need of preventing and eliminating medical disputes.

Graphs are a universal language important in modern telecommunication and in communication among people, and CAD and computer animation have become widely used high techniques involving such fields as geometry, matrie algebra, colorimetry computerized optics, and computer image synthesis.