1) customer value and identification
客户价值与识别
3) customer value evaluating theory
客户价值识别理论
1.
Based on the idea that CRM basic theory must serve the guidance to fulfillment of these two basic tasks,a holistic frame of CRM basic theory system which is composed of customer value evaluating theory and customer loyalty theory is put forward.
识别有价值客户和培育有价值客户忠诚是狭义CRM的两项基本任务,从支持完成这两项基本任务的思路出发,本文提出了一个由客户价值识别理论和客户忠诚理论构成的CRM基础理论总体框架及两大理论本身的基本框架,阐述了两大基础理论的关键研究进展。
4) customer knowledge value
客户知识价值
1.
The research on the measurement and changing tendency of customer knowledge value;
客户知识价值度量方法及其变化趋势研究
5) customer recognition
客户识别
1.
Feature selection for customer recognition in CRM based on nested pratitions algorithm;
基于NP算法的CRM中客户识别特征的选择
2.
A Study on Methods of Customer Recognition and Support Platform for Customer Services;
企业客户服务中的客户识别方法与支持平台的研究
3.
Following gathering and classifying customer′s clickstream data of e-commerce enterprise, using customer lifetime value as the guide line of customer recognition, this paper proposes a method of measuring customer′s customer lifetime value indirectly based on its clickstream data, and then recognizes them by the 20/80 rule.
客户识别是企业进行客户关系管理的必要前提。
补充资料：价值工程(见价值分析)
价值工程(见价值分析)
value engineering; VE: see value analysis; VA
jiazhi以洲笋h6ng价值工程(valuee峪~ng;视)析。见价值分
说明：补充资料仅用于学习参考，请勿用于其它任何用途。
参考词条