Discussion on how to strengthen nursing management from the view of nursing complaint;

This paper analyzes on the concrete reasons of the unreasonable comp laints in the management of the superhighway, probes into some effective ways of avoiding the unreasonable complaints, and points out that the related personnel should accept the unreasonable complaints with sincere attitude, uphold the smi ling service, and increase the level of the management and service of the superh ighway.

This paper attempts to use knowledge of management, combined with the author\'s practical work experience to study how to set up telecommunications enterprises standardization of complaint handling system to address the above contradictions.