Research on Construction of Competency Model of Knowledge Civil Servant in Government and Competency Evaluation;

The author points out the essential way to gain customer loyalty is the positive motion experience; Emotion investment, "zero risk"consume, interactive service, and customized service are the important methods to achieve this goal; The knowledgeable hotel staff is the key point to achieve the positive emotion service in this process.

Thinking on knowledge services of university library;

The realization of cooperative design based on knowledge services was issued in the paper.

In view of the reader s personalized information service needs, the knowledge services offer omnidirectional, multi-level and active service.

Research on agile knowledge reuse based on multi-Agent & knowledge service;

Management of knowledge service in libraries;

Thinking of university library information service with the background of sustainable development;

In order to adapt to this situation and to provide the users with information service, the library should transform itself and become a knowledge center, using new technology to put in order and integrate the physical collection and the virtual collection in the library.

Based on the development of information society integration and computer information process technology,this paper puts forwards suggestion on building efficient and automatic knowledge retrieval platform which is based on information service system and introduces key technologies of retrieval system and its development trend.