Aims at bridging the gap,this paper studies the relationship between attribute performance and overall customer satisfaction.

The appraisal model of customer satisfaction based on unascertained theory;

A decision support model for improving customer satisfaction;

The Rational Thinking of the Management for the Customer Satisfaction into Grass-roots Commercial Banks;

As the gateway to customer, how to improve customer satisfaction degree is a problem that every call center manager should face to.

The Specific content includes: (1) According to the domestic and foreign research theories about customer satisfaction degree in different areas and the present situation of electric power profession, the paper elaborates the important meaning of Changchun electric power company carrying on the customer satisfaction degree evaluation.

Based on description of the principle and characteristic of FAHP,it is proposed that it can be used in customer satisfaction degree evaluation.

Using some internal and external theory about the degree of customer satisfaction, the paper builds the evaluation;index system of the degree of customer satisfaction from four factors;logistics cost,ve- hicle logistics enterprises capacity,service quali.

This article synthesis utilizes the Target Customer marketing, degree of customer satisfaction and the service management, consisting of representatives of the WQ company to the Target Customer marketing communications equipment industry, particularly degree of the Target customer satisfactional management conducted a preliminary analysis, consistin.

That is a practical theme , it includes carry out CRM stratagem , breach marketing actuality and improve the ability of marketing competition , improve customer s Degree of Customer Satisfaction and Faithfulness affronts product and services of company, and base on the idea of CRM to think about marketing mix factor, for example , product , prices, brand.

This paper presents the customer satisfaction index evaluation system of Tsing hua swear company based on CRM theory, ACSI model as well as the characteristics of software industry.

Under the background of increasingly intense international competition, customer satisfaction index has becoming an important indicator for measuring competition ability of life insurance companies.