Research on the Polices of the Logistics Cost Based on the Key Customer Value;

This Paper,based on the definitions of correlative concepts,customer satis faction,and perceived effect and so on,deduce the function of customer satisfact ion,customer perceived effect and key customer value firstly,and then discusses the waves among customer satisfaction,perceived effect,logistics service level a nd the logistics cost.

At last, the mend measure of customer value, based on the key customer value, is discussed.

The paper considers that how to define the key customers and how to monitor their behaviors are important measures to manage them effectively, and that adding up idea output factors in the course of transportation service is an effective way to increase market influence for the railway freight enterprises.

Decision-making methods like evaluating customers, clustering customers and deciding key customers are able to help logistics firms to constitute customer strategies and draw long-term plans, which eventually improves the strength of the firm in essence.

A Study on Customer Relationship Value:Based on the Comparison of Customer Lifetime Value and Customer Referral Value;

The Mobile Telecommunication Enterprise Customer Relationship Value Measurement Model Research;

The influence of capital market volatility on property insurance companies′ client values

On the basis of definition of client value(CV),the paper analyzes the features of the client value,improves the formula for the client value and analyzes the elements of CV and relationship among those elements.

According to the character difference among clients client value,core clients are classified into maintaining core clients and developing core clients.